Refund Policy
NorthPublisher sells digital products (PLR / MRR / RR content packages) and digital membership access. Because delivery is immediate and downloads cannot be “returned,” we do not issue refunds based on product satisfaction alone. We provide product descriptions, previews where available, and support so you can decide before purchase. If anything is unclear before you buy, please contact us.
We will honour a refund only in the following cases:
1. Non-delivery of the product
If you did not receive the delivery email or download access because of mail filtering or a technical issue on our side, contact us. Claims for non-delivery must be submitted in writing within 7 days of the order date. After that, the product is treated as received and downloaded, and a refund will not be issued.
2. Download or unzipping problems
If you cannot download or open a purchased file, submit a claim via our contact form within 3 days of purchase. We will help you get the files. Claims filed after 3 days may be declined.
3. Major defects
Products are tested before release, but unexpected errors can occur. Report defects via the contact form. We reserve the right to fix the issue within 72 hours of your first written notice. If we confirm a major defect and fail to correct it within 72 hours, you may choose a full refund or a replacement product of similar value.
Memberships (Monthly, Yearly, Lifetime)
Membership grants digital access to our catalog and Academy. Refund requests follow the same rules as above (non-delivery of access, account activation failure we cannot resolve, or a confirmed major platform defect we fail to fix within 72 hours). We do not refund for change of mind after membership access has been activated and used. Yearly membership is billed as a one-time annual payment for that term (not auto-renewed on our current yearly product page unless stated at checkout).
How to request a refund
Email us via the contact form with your order email, order ID / receipt, and a clear reason. We check support daily and aim to reply within 12–24 hours. Refunds that are approved are processed back to the original payment method through our payment provider (e.g. Lemon Squeezy / PayPal).
This policy is part of our Terms of Service. See also our Delivery Policy and Privacy Policy.